Return policy

At Quirkies, we aim to provide a smooth and enjoyable experience with every order. Please read our return policy carefully.

All Sales Final

All purchases made through Quirkies are final and non-returnable, except as required by applicable law or in cases where we are responsible for delivery issues.

Refunds Due to Delivery or Availability

We will refund your order if:

• There is a delivery issue that is our responsibility (such as damage in transit or delivery failure due to conditions outside your control).

• We do not accept your order in whole or in part; in such cases, we will promptly notify you and issue a full or partial refund.

• An item you ordered is unavailable; we may, at our discretion, provide a replacement of equal or greater value or a full refund.

Delivery Disruptions

In the event of delivery disruptions (such as poor weather or other unforeseen complications), we will attempt delivery again at no additional cost. If we are unable to successfully deliver your order after a reasonable attempt, we reserve the right to cancel your order and provide a full refund.

Unauthorized or Erroneous Transactions

You are responsible for transactions made under your account. Quirkies will not be liable for unauthorized, erroneous, or fraudulent transactions related to your use of our website.

Refund Method and Timing

Refunds will be processed to your original method of payment, subject to the terms of your payment processor and applicable laws. Please allow reasonable processing time for the funds to appear in your account.

If you have any questions or concerns about your order or this policy, please contact us directly at help@quirkies.ca.